Terms of service
General Terms and Conditions
These terms and conditions apply to the use of this website and to the ordering, purchase, fulfillment, and delivery of products from www.exoduselectric.shop.
Please carefully review these Terms and Conditions before placing any orders. They include essential information regarding the ordering process, product delivery, and the limitations of our liability. If you have any questions or do not understand these Terms and Conditions, please contact our support team at exoduselectricsales@gmail.com, and we’ll be glad to assist.
Terms and Conditions for Exodus Electric
These Terms and Conditions serve as a binding agreement between you (the customer) and Exodus Electric.
1. Agreement
1.1
In this Agreement, the terms "We," "Our," or "Us" refer to Exodus Electric, and "You" or "Your" refers to any individual who accepts these Terms and Conditions by using this Website, its associated networks, and purchasing products through it.
1.2
By browsing the Website or placing an order, you accept these Terms and Conditions, establishing a legally binding contract between you and Us for the supply of goods.
1.3
Your order, combined with these Terms and Conditions, constitutes the complete agreement between Us. This agreement can only be altered if mutually agreed upon in writing or via email.
2. Legal Capacity
If you are under 18 years of age, you cannot place orders on this website. By accepting these Terms and Conditions, you confirm that you are over 18.
3. Website Use
3.1
The Website may feature links to third-party sites for convenience. We are not responsible for the content or privacy practices of these external sites.
3.2
Ensure your use of this Website complies with applicable laws.
3.4
Take precautions when accessing the Website to protect your systems from viruses or malicious software. We are not responsible for any damage to your computer as a result of accessing our Website.
4. Pricing
4.1
Prices shown on the Website may change without notice. Once an order is accepted and a Purchase Contract is formed, the price cannot be modified unless agreed upon in writing or via email, or as outlined in clause 7.4.
4.2
All prices include delivery costs unless stated otherwise.
5. Product Specifications
5.1
Product features and specifications on the Website are subject to change. However, once your order is accepted and a Purchase Contract is formed, we will not make any significant changes without notice.
5.2
All product weights and dimensions listed are approximate.
6. Orders
6.1
You can place an order following the instructions on the Website. By doing so, you are making an offer to purchase the specified products.
6.2
Orders are considered received when an order confirmation is sent to your provided email.
6.3
As an online business, Exodus Electric will mainly communicate with customers via email. It's your responsibility to ensure your email details are accurate and regularly checked.
6.4
We reserve the right to refuse a Purchase Contract at any time before product dispatch.
6.5
If an order is canceled, any payment will be refunded in full, and you will receive a confirmation email.
6.6
We are not responsible for orders declined, delayed, or not accepted due to internet connectivity issues.
6.7
We are not liable for delays in fulfilling our obligations if they arise from circumstances beyond our control. In such cases, we are entitled to an appropriate extension.
6.8
If an incorrect delivery address is provided, additional delivery fees may apply for any subsequent attempts.
7. Payment
7.1
You can provide your credit card details during the checkout process.
7.2
Payments will be processed immediately after your order is confirmed.
7.3
If your payment triggers our fraud prevention protocols, we may request further information or cancel the transaction. If you fail to respond to our request within 7 days, your order will be canceled and your payment refunded.
7.4
If a pricing error occurs, we will either contact you to confirm your willingness to pay the correct price or cancel the order. If the correct price is lower than the listed price, we will charge the lower amount and send the product.
8. Delivery and Ownership of Goods
8.1
We strive to deliver products promptly, but delays outside of our control may occur. We do not accept liability for any loss or damage caused by these delays.
8.2
The dispatch date on the Website is an estimate. If delayed by more than a week, you will be notified and can cancel your order for a refund.
8.3
We do not ship to PO Boxes.
8.4
If you authorize delivery without a signature, all insurance coverage is voided.
8.5
Deliveries will occur during standard business hours (9 am to 5 pm, Monday to Friday).
8.6
We are not responsible for delivery times once the product has been dispatched. It's your responsibility to coordinate with the courier regarding the delivery time.
8.7
We may refuse to ship to remote locations.
9. Faulty or Damaged Goods
We will repair, replace, or refund products that are faulty or damaged in accordance with our Returns Policy and European Consumer Law.
10. Refunds and Returns
10.1
These Terms and Conditions do not affect your statutory rights under European Consumer Law.
10.2
Refunds may take up to 7 business days to process.
10.3
Except as provided in our Returns Policy, refunds are limited to statutory requirements.
10.4
Contact us via email at exoduselectricsales@gmail.com to initiate a return.
10.5
Follow staff instructions to facilitate returns.
10.6
Returned products must be in their original packaging and include all accessories. Products being returned due to defects do not need to be in their original packaging if defective under European Consumer Law.
10.7
It’s your responsibility to ensure returned products are safely delivered to us.
11. Warranties
11.1
We offer a 30-day money-back guarantee. Contact us at exoduselectricsales@gmail.com for warranty claims.
11.2
These Terms and Conditions do not exclude any statutory warranties.
12. Liability
Our liability for any losses is limited to the amount you paid for the products. This does not limit your statutory rights under European Consumer Law.
13. Intellectual Property
All intellectual property on the Website belongs to Exodus Electric.
14. Privacy
By placing an order, you consent to our storing and processing your data for order fulfillment.
15. Miscellaneous
15.1
Ownership and risk pass to you upon dispatch.
15.2
We reserve the right to modify these Terms and Conditions without notice. Changes will apply prospectively.
15.3
If any provision is void or unenforceable, it will be severed without affecting the validity of the remaining provisions.
15.4
Our delay in exercising rights does not constitute a waiver of those rights.
15.5
These Terms and Conditions are governed by European law, and the parties submit to the jurisdiction of the relevant courts.